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Frequently Asked Questions
General FAQs
How do I make a payment?
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Click Make a Payment and enter your Policy Number.
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Select the Payment Option, then choose Check or Credit Card.
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Fill out the required fields and click Submit to process your payment.
How do I make changes to my policy?
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Contact your agent or broker to have changes completed immediately.
How do I cancel my policy?
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Contact your agent or broker to complete a cancellation request. A written request can be faxed or mailed to Embark. Include your policy number, cancellation date and the policyholder's signature.
Why am I receiving a cancellation notice?
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Cancellation notices may be sent when payment has not been received by the due date.
If my policy cancels, can I make a payment to reinstate it?
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In most cases, policies can be reinstated by making a payment using one of our convenient payment options. Refer to ‘How do I make a payment?‘ for instructions and payment options.
If my policy cancels, do you send that information to the DMV immediately?
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Yes. Embark electronically submits all required notifications immediately to the DMV.
Do I have to go back to the agent to renew my policy once it expires?
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No. If you receive a renewal offer, your renewal down payment can be made using one of our convenient payment methods. Refer to ‘How do I make a payment?‘ for instructions and payment options.
If my policy expires, can I still make a payment to renew it?
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Yes. If you receive a renewal offer, your renewal down payment can be made using one of our convenient payment methods. Refer to ‘How do I make a payment?‘ for instructions and payment options.
Am I covered by my insurance when I drive a rental?
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Coverage and guidelines vary from state to state. Contact your agent or broker for coverage information based on your specific policy.
Do I have emergency roadside assistance?
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Coverage and guidelines vary from state to state. Contact your agent or broker for coverage information based on your specific policy.
If I move, does my insurance transfer to another state?
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No. If you move to another state, contact an agent or broker in the new state to obtain coverage.
Can I get a copy of my SR-22 filing, and how long does it take?
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SR-22 filings vary from state to state. You may contact our Customer Services Department at 833-362-2751 for a copy of your SR-22 filing. Embark electronically submits SR-22 filings to the DMV within 2-3 business days.
What is the toll-free number for Customer Services?
How do I report suspected insurance fraud?
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If you know or suspect someone is committing insurance fraud, contact our fraud hotline at 800-828-9613.
Billing FAQs
How do I make a payment?
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Click Make a Payment and enter your Policy Number.
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Select the Payment Option, then choose Check or Credit Card.
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Fill out the required fields and click Submit to process your payment.
Can I have my payment automatically deducted from my account?
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Embark offers convenient payment methods. Refer to our Payments page for instructions and payment options.
Can I use someone else's credit card/check to make my monthly payment?
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A credit card/check payment can be used by someone not listed on the policy if appropriate authorization has been obtained.
Can I change my payment date?
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Unfortunately, we are unable to change payment due dates. Paying the full monthly payment amount due will extend coverage for 30 days.
Why is my payment amount different?
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Payment amounts may differ as a result of requested changes to your coverage, drivers or vehicles listed, outstanding fees or undisclosed information on the application. To find out the specific reason for any payment amount differences, please contact your agent or broker.
When are payments posted?
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Payments mailed in are posted within 24 - 48 hours of receipt effective the day after postmark. Payments made on the web post immediately.
Claims FAQs
When should I file an insurance claim?
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You should always file a car accident claim if other drivers were involved, even if the damage appears to be minor. One of the reasons your insurance company is there is to protect you against unreasonable demands and lawsuits from other drivers, which, unfortunately, can sometimes arise when drivers settle outside of their insurance companies.
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If no other cars or drivers were involved in your accident, then it’s up to you whether or not you should contact your insurance company. If you do contact them, you run the risk of raising the cost of your insurance premium, especially if you’ve been involved in a number of other accidents in recent years. If the damage is minor, and the cost doesn’t meet your deductible, it might be worth it to pay for the repairs out of your own pocket.
What happens during the auto claims process? How long do claims take?
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The insurance claims process can be long, and sometimes frustrating, lasting anywhere between a few weeks to a few months. However, it’s a necessary process to make certain of a fair outcome for all parties involved. The length and complexity of the process usually depends upon the severity of the accident.
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The most common first step after a car insurance claim is the assignment of a claims adjuster. He/she will usually get in touch with you within a few days after the accident. The adjuster will want to get your side of the story, take pictures of the damages to your car, talk to the other drivers involved, and more. Basically, the claims adjuster will be your go-to person throughout the claims processing.
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Once fault is determined, the insurance agencies will negotiate over which company will pay for which specific damages/injuries.
How long do I have to file a claim after an accident?
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You should always report an accident promptly, as soon as it’s safe to do so.
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Each state has a Statute of Limitations within which your claim should be filed. It is always best to report a claim as quickly as possible after the loss occurs to avoid any unnecessary issues or delays.
How do I file an auto insurance claim?
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You can call 833-362-2751 option #4, or you can file online.
How do I file a glass only claim?
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Please call 800-809-5747.