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Claims
Claims FAQs
Q: How do I file a claim?
A: To file a claim, please visit our claims page and complete the online form. Make sure to provide all necessary documentation to expedite the process. If this is for a property claim, please contact us at (833)394-2394. If you need to file a claim with King Insurance, please select the type of claims tab and select King Insurance..
Q: What information do I need to provide?
A: You will need to provide your policy number, a description of the incident, and any supporting documents such as photos or receipts.
Q: How long does it take to process a claim?
A: Claim processing times can vary, but we aim to review and respond to all claims within 10 business days.
Q: Can I check the status of my claim?
A: Yes, you can check the status of your claim by logging into your account on our website or by contacting our customer service team.
Q: How long do I have to file a claim after an accident?
A: Each state has a Statute of Limitations within which your claim should be filed. It is always best to report a claim as quickly as possible after the loss occurs to avoid any unnecessary issues or delays.
At Embark MGA, we understand that handling claims is a critical component of the insurance experience. Our approach is centered around empathy, efficiency, and excellence. This Promise for Claims Handling outlines our unwavering commitment to our clients and partners in delivering a claims process that is seamless, transparent, and supportive.
Empathy and Care:
We recognize that behind every claim is a person facing an unexpected challenge. Embark MGA is committed to treating every claimant with respect, dignity, and compassion. Our claims team is dedicated to listening to the needs of our clients and responding with care and understanding throughout the entire process.
Efficiency and Timeliness:
We know that quick resolutions matter. Embark MGA promises to process claims with speed and accuracy, minimizing delays and ensuring that our clients receive timely settlements. We will continuously evaluate our processes to improve efficiency and reduce any unnecessary complexity.
Transparency and Communication:
At Embark MGA, we believe that open communication builds trust. We commit to keeping claimants informed every step of the way, providing clear updates on claim status, timelines, and next steps. If challenges arise, we will proactively communicate and collaborate to find solutions.
Expertise and Precision:
Our claims team is comprised of skilled professionals who are well-versed in the nuances of insurance policies and claims handling. Embark MGA promises to thoroughly investigate and review each claim with a focus on accuracy, ensuring that decisions are fair, consistent, and aligned with the policy terms.
Continuous Improvement:
We are committed to continuously improving our claims processes. Through regular feedback, audits, and reviews, Embark MGA promises to refine our approach to claims handling, ensuring that we remain responsive to the evolving needs of our clients and industry best practices.
Accountability and Support:
Embark MGA takes full accountability for the claims experience we deliver. Should any issues arise, we will work diligently to resolve them. Our support team is always available to assist policyholders and claimants with any questions, concerns, or clarifications, ensuring that they feel supported throughout the process.